PROJECT TITLE | ITIL Enterprise wide Remedy Implementation
PROJECT ROLE | Program Management Office
CLIENT | USAITA, Pentagon - United States Department of Defense (US DOD)
OBJECTIVE | To design and implement a roadmap for the Enterprise wide Remedy ITSM Implementation to put in place the integrated service management processes provided to all units of USAITA that approaches technology components as interrelated parts of IT services.
SCOPE | To design and implement a roadmap for the Enterprise wide Remedy ITSM (Information tech service management) implementation.
ANGARAI provided a holistic solution to USAITA, an administrative service organizational unit of Pentagon.
ANGARAI was involved in designing and implementing a roadmap for the Enterprise wide Remedy ITSM Implementation as part of the integration of multiple Remedy instances across USAITA. This enforced ITIL framework as the chosen standard for USAITA. In addition, Remedy was made to be USAITA's tool of choice and system of record.