ANGARAI definitely fosters and embraces both inter & intra organizational virtuous circle collaboration with deep values & integrity towards business problems, issues, goals...

Business Process Consultant (SME-PMO)

ID -
# of Openings 1
Job Location Washington DC / Baltimore, MD
Posted Date -
Closure Date -


National Association of State Workforce Agencies (NASWA) is the national organization representing all 50 state workforce agencies, D.C. and U.S. territories. These agencies deliver training, employment, career, and business services, in addition to administering the unemployment insurance, veteran reemployment, and labor market information programs. NASWA provides policy expertise, shares promising state practices, and promotes state innovation and leadership in workforce development.

Job Responsibilities:

  • Be analytical and detail oriented with the ability to multi-task and problem solve across multiple projects
  • Ability to structure a large amount of information within a process framework
  • Understand and document the current working process in detail (review, document and assess critical business processes)
  • Facilitating process workshops that involve eliciting process requirements and liaising with users
  • Analyze the working process to identify gaps and issues requiring resolution
  • Review and develop current and future state process maps
  • Perform continuous studies and researches to improve the business process
  • Collect and analyze data to identify root cause of problems
  • Reengineer the process and suggest efficient working procedures that satisfy the organization’s business goals and objectives
  • Evaluate work flows and recommend improvements to enhance productivity, maximize efficiency and reduce waste
  • Focus on driving measurable improvements by deploying Process Improvement / Lean / Six Sigma principles to assigned problems
  • Plan, lead and implement cross-functional process improvement initiatives
  • Track the working process and evaluate its effectiveness
  • Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities
  • Identify, communicate, and report significant deviations from project plan / quality
  • Track the working process and evaluate its effectiveness
  • Educating business users responsible for managing and operating business processes
  • Gain a clear understanding of contribution, and work with a team spirit by sharing assigned tasks with the overall team per the project schedule
  • Collaborate with peer teams to resolve design and implementation details as they evolve


  • Master’s Degree (MBA)
  • PMI PMP & Agile certified
  • Ability to articulate complex analytic problems, work effectively without detailed instructions, collaborate, and ask questions
  • Minimum sixteen (16) years’ relevant experience

Send your resume to jobs (at) angarai-intl (dot) com