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Subject Matter Expert and Trainer

ID 20-40-01
# of Openings 1
Job Location Baltimore
Posted Date 19-Oct-2021
Closure Date 15-Nov-2021

Job Description

ANGARAI is looking out for a Subject Matter to support in our client project

Major Roles and Responsibilities:

  • Create, compile, and deliver complex system/software documentation packages including, but not limited to narratives, logic diagrams, inputs and outputs samples, inputs preparation instructions, job setup information, etcn
  • Research, write, edit, and proofread complex application usage documents or sections of documents such as manuals, procedures, and specifications to provide users with clear and actionable information regarding technical areas of the application or concept in a non-technical way
  • Demonstrate the ability to successfully produce quality content promptly while working in a partially remote work environment
  • Determine timeline of new documentation projects to plan projects, closely works with the agency’s training department and Program Management Office (PMO)
  • Collaborate with Requirement, Development and Testing teams to develop clear, pertinent training materials for system updates
  • Research design notes and use computer-based training or technical products to prepare documentation
  • Write, organize, enter, and compile online help files to support the training needs of the end-users
  • Design, develop, implement, and modify learning solutions in day-to-day system usage
  • Recommend and assist with designing, developing, and implementing user training materials, job aids, user manuals, online help/assistance materials, and e-learning solutions to meet the agency’s training needs
  • Create and provide learning solutions for both synchronous and asynchronous instructor-led training delivery

Minimum Qualification and Experience

  • Master’s degree in Instructional Design or related field
  • A minimum of five (5) years of experience in Instructional Design, creating process and training documentation for projects
  • A minimum of four (4) years of technical writing experience.
  • A minimum of two (2) years of experience working with desktop publishing word processing, and online documentation software with expertise in MS Office and/or Google Suite
  • A minimum of two (2) years of experience using Adobe Captivate or other eLearning authoring tools and developing eLearning courses
  • Ability to quickly acquire and maintain an in-depth understanding of the affected business areas, program methodology, and other internal processes needed to ensure a successful training outcome
  • Working knowledge of Affordable Care Act (ACA) and/or Medicaid
  • Federal, State or local government experience
  • Must have the flexibility to work overtime as needed, including weekends,holidays, and off-hours