The Department of Human Resources (DHR) is Maryland's fourth largest state department. DHR has a critical mission: It works to safeguard and provide services to some of Maryland's most vulnerable citizens. The CIO describes ANGARAI as an "Extension of the CIO's Office". The Agency was established to administer the State's public assistance, social services, child support enforcement, and community-based programs. DHR has five major operating administrations: the Family Investment Administration (FIA), the Child Support Enforcement, Administration (CSEA), the Social Services Administration (SSA), the Child Care Administration (CCA), and the Community Services Administration (CSA). The Office of Technology for Human Services (OTHS) maintains and enhances approximately 47 mainframe, client/server, and web-based applications that support the health and human service programs that the Department administers and supports more than 7,000 employees in 140 locations across the State.
Through the ANGARAI assistance in the above areas, MD DHR is able to ensure viable agency processes; leverage IT services that have been validated and meet contractual terms; have a well-documented enterprise architecture that meets the agency's needs; have a robust ECMS to support organizational strategies and processes; ensure processes are in alignment with business objectives; be compliant with current and future HCR initiatives; ensure IT contractors are performing in accordance with established contractual goals and established practices and guidelines; and, that the agency has relevant, pertinent and accurate information on which to base decisions.